Resume

Qualifications
Senior Portfolio-Program Manager experienced in managing & leading Information Technology, Operations and Business Systems Portfolio Strategic & Operational Goals and Workforce Teams. Technical Subject Matter Expert sharing best practices for Enterprise Level Technology Programs which focus on Network & Application Integration with Business Workflow for Operations, including Business Process Modeling. Resourceful problem-solver with a focus on risk mitigation & cost containment expectations, while searching for technical or financial gains that can be leveraged across broad competencies. Excellent Program Liaison, cross-functional facilitator, able to effectively collaborate with Technical & Non Technical stakeholders, Unit Leaders, Project Teams, and high level Executives & Officials.

Education
2010 Masters of Business Administration (MBA) Project Management
1991  Bachelor of Science (BS) Computer Information Systems
United States Air Force
1987-90 US Air Force E-4 Sergeant, 9th USAF 363rd AGS, 33rd AMU Crew Chief F-16 C/D & Flight Line Maintenance Debrief

Six Sigma Green Belt Certification Number 103241
Project+

Awards
1988 USAF Achievement Medal for Outstanding Performance – Secretary of Defense Phoenix Trophy & Maintenance Award
1989 USAF Good Conduct Medal
2005 Innovation in Government Awards: City of Los Angeles Housing Department Systematic Code Enforcement

Work Experience

Agilysys Inc, CA                   Project Manager SaaS-AHS Operations                      06/13 – 09/15

Information Technology Data Security & Compliance
Data Center Migration & Operations

Serve as the primary Data Center Representative for Hosted Application Customers, developing cultivate Customer Relationships to manage Data Center Operations and resolve complex potentially controversial issues which involve Product Delivery in a highly secure environment. Deliver Customer Communication related to Data Center Migrations for enhanced Data Security, and Electronic Data Interchange (EDI) for Business Intelligence and Application Hosting Services (SaaS) Products.
Data Center Operations, & Compliance to ensure successful execution and delivery of Point of Sale systems while maintaining  Payment Card Industry Data Security Standard (PCI) and Statement on Standards for Attestation Engagements Number 16 (SSAE-16) Regulatory Standards.
Implement and provide training for Knowledge Management and Resource portals using Atlassian Confluence and JIRA, and Visual Studio Team Foundation Server (TFS).

OH! Consulting LLC                       Executive Director                                                01/07 – 04/07

Amgen, CA                Consultant Senior Project Manager / Team Lead                               09/11 – 02/13

Information Protection Portfolio Management ($180mm cap&exp)

Information Technology Services Reverse Transition Infrastructure Stabilization Program ($80m cap&exp)

Amgen Project Management Office (PMO) for Enterprise Information Systems & Technology Services

Subject Matter Expert in the areas of Amgen EISTS policies and processes, Financial Mapping and Controls, funding requests, justifications and advance estimates on Projects originating in the Enterprise Information Systems & Technology Services (EISTS) division.

Manage the creation, modification, expansion and transition of Global Vendor Data Privacy Compliance to the Corporate Data Privacy Office and Global Strategic Services, for the European Union, Asia Pacific and South America. Special focus on BRIC countries of Travel: Brazil, Russia, India, and China.

Design, Execute and Integrate a hardened system configuration standard for wireless and other computing devices for the Service Request Work Stream Change Management and Technology Transfer Process & Workflow of an industrialized, scalable, secure global IS Travel Security Policy for multiple Cross Functional End User Services Groups.

Clearwire, LLC, CA
Program Analyst / Project Manager Consultant IPS, Inc                     06/09 – 02/11

Network Deployment Los Angeles Market 2010 Launch ($950mm cap)
Expedience to WiMAX Conversion Program – Call Center Proactive Marketing.

Project Manager for Customer Specialty Care Subscriber LMR Conversion from Expedience to WiMAX.  Provide complex analytical reviews involving Project Schedule, Resource Management, Risk Management, and Financial Control.  Present Status updates, background information and talking points to senior level executives. 

The Selling Source, NV
Consultant Project Manager                                               01/07 – 04/07
Act as liaison between the technical, business, and sales staff. Serve as Subject Matter Expert for development of solutions that meet quality standards for internal and external stakeholders to document business requirements for new products and enhancements for existing products, and translate functional requirements to user stories.

Hartzell Industrial Corp, CA
Consultant Program Manager                                             06/06 – 01/07
Manage Project Teams in Business and Technology Divisions within the Maritime/Transportation industries in the Ports of Los Angeles and Long Beach.

Bank of the West, CA
Consultant Lead Project Manager                                          05/05 – 06/06

HR Document Imaging System Storage upgrade (SAN) & Data Migration, ($15mm cap&exp)

Serve as the primary Representative for Technology & Finance Systems Business Division. (VisiFlow, EMC Centera)

SEIS Group, CA
Consultant Project Manager                                               10/04 – 05/05

Serve as on-site coordinator for high risk Los Angeles/Long Beach Port Authority projects and ensure project requirements are disseminated to the Project Team and Project status communicated to stakeholders, Port Authority Officials, and high level Customer executives.

Nestle Food Services, CA
Consultant Business Systems Analyst (BSA)                                10/98 – 10/99

Provide Data Mining, Business Intelligence, and Quality Assurance for product categories, segment penetration and performance measurement of brand performance from market to Nation.

Hughes Space & Communications, CA  
Consultant Application Support Break-Fix Manager 06/98 – 10/98

Serve as first level contact and Business Facing IT Representative for Tier 3 Application Support for Satellite and Secure Communications Engineering across the Hughes Campus.

Act as Subject Matter Expert in the assessment of the company’s applications and data systems, and provide expert advice and give recommendations on how to maximize productivity by upgrading to newer and more versatile applications.

City of LA Housing Enforcement, CA
Consultant Database Programmer                      04/98 – 06/98

Design and develop Database Application for the Housing Code Enforcement Business Team, with strong security, optimization and functionality.
Act as Technology Liaison for Information Technology Development and Business facing User workflow for the design and development of software applications to support Code Enforcement policies and procedures.

2005 Innovation in Government Awards: City of Los Angeles Housing Department Systematic Code Enforcement

Wynn, NV                                Senior Project Manager                                             04/08  – 01/09

Casino Surveillance & Hotel Operations Wireless Implementation (Poker Room & Pool).

Point Of Sale Retail Implementation & Installation for Kiosk, Registers, Gift Cards and Traffic Counting

Serve as primary Liaison for Customer Business Units to gather Technical, Functional and Business Requirements Documents and Statement of Work Production. Ensure Hotel Surveillance Systems attain Gaming Board Compliance and operate within a secure environment.

MGM MIRAGE Resorts Int’l, NV            Senior Project Manager                        04/07 – 04/08

Security & Surveillance Business Systems Management Solutions SharePoint Portal,
Security Access Control & Digital Surveillance Integration & Workflow Re-Engineering with HRIS Systems;
Enterprise Security & Surveillance DVR Upgrade ($65mm cap)
Program and project management within the MGM MIRAGE Information Technology Business Solutions group for Enterprise Security and Surveillance Business Systems.
iTrak Case Management Stepped Upgrade
MGM Grand Detroit Security & Surveillance Remodel & Implementation
License Plate Recognition Implementation

LiSi Aerospace, CA                       Senior Programmer                                                03/01 – 01/04

Quality Assurance Certificate of Conformance  – A CCIP Capital Project

Serve as Liaison for Information Systems and Sales Teams to increase productivity, define technology solutions and provide efficient execution of Aerospace Contracts.

Act as Subject Matter Expert on Quality Control Business Process Management, Workflow Engineering, and Change Management Initiatives.

Provide technical and administrative guidance to Sales & Marketing, Finance, Quality Control and Engineering Teams to ensure best practices and attain FAA Compliance for all Products and Services.

iSuppli Corporation, CA          Senior Data Warehouse Programmer                 02/00 – 03/01

Plan, develop and Deliver Report & Dashboard solutions that meet Business Intelligence needs for Global Supply Chain Customers and Vendors in the Semi-Conductor industry.

Act as Subject Matter Expert to facilitate best practices to enhance Business Intelligence standards across the team.

Develop and Analyze Functional, Technical, and Business Requirements which include detailed Electronic Data Interchange (EDI)

Health Net, CA                           Business Systems Analyst                                     05/96 – 03/98

Sales & Marketing IT Community Based Marketing Program (HIPAA),
Sales & Marketing Lead Generation Program
Seniority Plus Health Care Implementation Sales Compensation

Serve as primary Liaison for Seniority Plus Product Sales, Information Technology and Customer Call Center to coordinate efficient daily operational excellence and ensure Community Based Marketing Program Lead Generation and Sales Compensation performance measures are attained while ensuring Health Insurance Portability and Accountability Act (HIPAA) compliance is maintained.

NEXTEL Communications, Inc, CA
Supervisor – Site Development                                            07/94 – 05/96

Los Angeles, San Diego & Las Vegas Cellular & Wireless Markets Launch

Act as primary Liaison for Cell Site Development construction, engineering, and purchasing for Los Angeles, San Diego and Las Vegas Project field offices.

Provide conflict resolution for highly complex Construction Engineering Issues in accordance with specific contract maintenance guidelines.

Ohbayashi USA Corporation, CA
Accounts Payable Clerk                                                  01/91 – 06/92

Act as Liaison for Construction Vendor Lien Release and Contract Payments for the Construction Accounting Teams.

US Air Force, Shaw AFB                Assistant Dedicated Crew Chief/Maintenance Debrief               02/87 – 02/90

Primary Liaison for Aircraft Squadron Flight Crew, Job Control (MAMJ), and Maintenance Unit daily operations to ensure Operational Excellence.

On site coordination of Flight Schedule changes, Operational Expectations and Goals, Air Crew Debrief on maintenance discrepancies or malfunctions encountered during missions (sorties) and communication to Job Control and Maintenance Personnel to provide rapid response during Combat Turns.

Provide Training on Core Automated Maintenance System (CAMS) reporting system for Maintenance, Flight Crew, and high ranking officials within the 363rd Aircraft Generation Squadron.

Methodologies

PMO, PMI/PMBOK, Six Sigma (6Sigma) DMAIC & LEAN
Continuous Process Improvement (CPI), Continuous Cost Improvement (CCI).
Customer/Business Quality Management, Business/Vendor Relationship & Procurement Management
Systems & Business Process Modeling. Workflow Engineering & Re-Engineering
Customer/Business System Support & Change Management
Technology Transfer, Integration & Use, Risk/Issue & Root Cause Analysis (RCA)
Analysis – Business/Technical Process; ROI/TCO; Business/Technical Requirements
Governance/Government Regulatory compliance – PCI, SSAE-16, GCB, SOX, HIPAA, FAA, FDIC

Skills
Clarity |ePMO (Clearvision) | SAP Financial Accounting | Epiphany/CA Help Desk | Atlassian Confluence & JIRA | Visual Studio Team Foundation Server (TFS) | SharePoint Portal Services | Electronic Data Interchange (EDI) | Microsoft Office Suite: PowerPoint, Visio, Excel, Access, Word, Outlook, Office 365 | MS Project & Project Server | Visio | Windows OS | Mac OSX | Android | Test Director | iView Incident Management | Exigen Workflow | BMC Footprints Asset Management | Avatier Identity Management